FREQUETLY ASKED QUESTIONS
Do you provide product training courses?
Yes, we offer a range of comprehensive Training Courses. Please go to our Training Courses page for more information on courses that we currently offer.
Can you provide me with a digital manual or brochure for a product you stock?
In many cases, we have included downloads to each product that we have on our site. We also have a dedicated Downloads section where you can also find brochures and information sheets for products that we stock. If you can't find what you are looking for, Contact Us and we will try and point you in the right direction.
What payment methods do you accept?
We accept all major debit and credit cards. We also accept payments from PayPal accounts. We also accept BACs and Cheque payments for larger orders. For more information on the payment methods we accept, please click here.
How long will it take for my order to be delivered?
Goods supplied within the United Kingdom will normally be delivered within 7 working days of acceptance of your order. We will normally send your order to you the next working day for in-stock items. We dispatch orders Monday to Friday (excluding UK public holidays). Standard delivery days are Monday to Friday, but we can also deliver on Saturdays at an additional cost. An email will be sent to inform you of any order that cannot be completed within 7 Days. For more information on our deliveries, please click here.
What happens if my order is damaged or faulty when it arrives?
Goods should be inspected by the buyer immediately upon receipt. If goods are found to be damaged or faulty, please contact Red Survey within 48 hours of them being delivered. For more information on faulty goods, please click here.
What is your returns policy?
We hope you will be pleased with your purchase. Should you wish to return anything to us we will be happy to refund or exchange any goods returned to us unused, undamaged and fully re-saleable condition. To return a product, you must notify us within 14 working days* of receiving your order. You then have 14 working days in which to return the items. For more information (including information about returning Faulty Goods), please see our Delivery and Returns page.
Can I cancel my order before it's dispatched?
In most cases, we have a small window in which we can cancel an order. Goods that are ordered cannot be cancelled once the order has been despatched. Please call 01963 351 337 to see if good have been dispatched. If you cancel an order but it has been despatched, you can only return goods within the 14-working day period after they have been delivered.
A product I've had for less than 12 months and its developed a fault. What can I do?
If there is a fault with your product within 12 months of delivery, we usually offer a repair or exchange service, depending on the individual product. We reserve the right to inspect the product to verify the fault. If a fault occurs, please call 01963 351337 and we will try and help resolve the issue over the phone. Please note that our Faulty Goods Policy does not cover faults caused by accident, neglect, misuse or normal wear and tear.