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All prices listed are exclusive of VAT. Please note that VAT will be added at the checkout. If you any questions or need further assistance, feel free to reach out!
FREQUETLY ASKED QUESTIONS
We accept all major debit and credit cards. We also accept payments from PayPal accounts. We also accept BACs and Cheque payments for larger orders. For more information on the payment methods we accept, please click here.
For UK orders, delivery usually takes up to 7 working days from order acceptance. In-stock items are dispatched the next working day. We dispatch Monday to Friday, excluding public holidays. Saturday delivery is available at an extra cost. If there are any delays, we'll notify you via email. For more details, visit our Delivery and Returns page.
In most cases, we have a small window in which we can cancel an order. Goods that are ordered cannot be cancelled once the order has been dispatched. Please call 01963 351337 to check the status of your order. If you cancel an order after it has been dispatched, you can return the goods within the 14-working day period after they have been delivered.
Please inspect your order as soon as it arrives. If you find any damage or faults, contact us within 48 hours at info@red-survey.co.uk or call 01963 351337. For more details, visit our Delivery and Returns page.
If you need to return a product, notify us within 14 working days of receiving your order. Ensure the items are unused, undamaged, and in re-saleable condition. You have another 14 working days to return them. For more details, visit our Delivery and Returns page.
Yes, we offer international shipping. For details on rates and delivery times, email us at info@red-survey.co.uk or call 01963 351337.
If there is a fault with your product within 12 months of delivery, we usually offer a repair or exchange service, depending on the individual product. We reserve the right to inspect the product to verify the fault. If a fault occurs, please call 01963 351337 and we will try to help resolve the issue over the phone. Please note that our Faulty Goods Policy does not cover faults caused by accident, neglect, misuse, or normal wear and tear.
Yes, we offer a range of comprehensive training courses. Please visit our Training Courses page for more information on the courses we currently offer.
You can find digital manuals and brochures on our website. Check the product pages or visit our Downloads section. If you need further assistance, email us at info@red-survey.co.uk or call 01963 351337.