We accept all major debit and credit cards. We also accept payments from PayPal accounts. We also accept BACs and Cheque payments for larger orders. For more information on the payment methods we accept, please click here.

Goods supplied within the United Kingdom will normally be delivered within 7 working days of acceptance of your order. We will send your order the next working day for in-stock items. We dispatch orders Monday to Friday (excluding UK public holidays). Standard delivery days are Monday to Friday, but we can also deliver on Saturdays at an additional cost. An email will be sent to inform you of any order that cannot be completed within 7 days. For more information on our deliveries, please visit our Delivery and Returns page.

In most cases, we have a small window in which we can cancel an order. Goods that are ordered cannot be cancelled once the order has been dispatched. Please call 01963 351337 to check the status of your order. If you cancel an order after it has been dispatched, you can return the goods within the 14-working day period after they have been delivered.

Goods should be inspected by the buyer immediately upon receipt. If goods are found to be damaged or faulty, please contact Red Survey within 48 hours of delivery at info@red-survey.co.uk or call 01963 351337. For more information on faulty goods, please visit our Delivery and Returns page.

We hope you will be pleased with your purchase. Should you wish to return anything to us, we will be happy to refund or exchange any goods returned to us unused, undamaged, and in fully re-saleable condition. To return a product, you must notify us within 14 working days of receiving your order. You then have 14 working days in which to return the items. For more information (including information about returning faulty goods), please visit our Delivery and Returns page.

Yes, we do ship goods overseas. Please contact us at info@red-survey.co.uk or call 01963 351337 for more details on international shipping rates and delivery times.

If there is a fault with your product within 12 months of delivery, we usually offer a repair or exchange service, depending on the individual product. We reserve the right to inspect the product to verify the fault. If a fault occurs, please call 01963 351337 and we will try to help resolve the issue over the phone. Please note that our Faulty Goods Policy does not cover faults caused by accident, neglect, misuse, or normal wear and tear.

Yes, we offer a range of comprehensive training courses. Please visit our Training Courses page for more information on the courses we currently offer.

In many cases, we have included downloads for each product on our site. We also have a dedicated Downloads section where you can find brochures and information sheets for products that we stock. If you can't find what you are looking for, please contact us at info@red-survey.co.uk or call 01963 351337 and we will try to point you in the right direction.